Our Commitment to You

The LexisNexis Canada Customer Charter

 

At LexisNexis Canada, we are committed to your success – from law students, to sole practitioners, to the largest firms and organizations in the country.

Our LexisNexis Canada customer care team combines over 75 years of experience servicing the legal industry, and strives to deliver high-quality service, each and every time.

This charter defines the commitment we make when connecting with you and our promise to consistently provide the highest quality of service.

This drives us to continuously improve our responsiveness and quality of service in all of our interactions with you.

  

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Easy Access

Our bilingual/bi-jural Canada support team is on hand to answer your call. Visit lexisnexis.ca/support for more details.

Phone:  

1-800-387-0899

Email:  

service@lexisnexis.ca

English hours:  

24/7 Coverage

French hours:  

7am to 11pm ET (7 Days a Week)

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Responsive Service

We understand that in your business every second counts.

80% 

of calls to 1-800-387-0899 answered within 90 seconds.

100% 

of emails to service@lexisnexis.ca answered within 1-2 business day.

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PCLaw Technical Support

LexisNexis and LEAP Legal Software have joined to create PCLaw | Time Matters LLC. For support with PCLaw or Time Matters, please contact their dedicated support team:

Phone:  1-800-387-9785
Hours:  8am to 8pm ET (Mon-Fri)

If you have general feedback, please send an email to accounts@pclawtimematters.com or complete a feedback form.

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Ongoing Feedback

Your valuable feedback helps drive ongoing enhancements to our products and services. Contact us at feedback@lexisnexis.ca to let us know how we are doing.

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Industry-Best Training

We aim to provide the best training resources the industry has to offer, developed with your requirements in mind and customized to meet your specific needs and learning preferences. Visit the LexisNexis Training Centre for more details.

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Meeting Your Expectations

In the event that we are unable to provide you with a solution to your problem, rest assured, we take those matters very seriously. Email your concerns to our Management team at WeCare@lexisnexis.ca